24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance in a timely manner, so our cloud website hosting services feature 24/7 technical support along with various means of contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up ordering a service that you cannot use. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional analysis. Unlike the majority of suppliers on the market, we reply to all of the tickets within the hour, so you won't have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to receive quick support, particularly when your site is not functioning effectively for whatever reason. All our semi-dedicated hosting feature 24/7 customer and technical support, thus if something happens, you can use a number of ways to contact us - telephone line with a few local numbers around the world, live chat, emails and tickets. The first two choices are for billing, pre-sales and general issues, so in case you do not have an account yet, for instance, you can receive additional info about our solutions, or we will assist you with less demanding tech problems. The second two options are for solely tech issues or everything which is more time-consuming because it is much easier follow the conversation between you and our support team. The guaranteed maximum reply time for them is only one hour, the regular one - 15-20 min, so you will not have to wait for an entire day in order to receive assistance as you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Web Hosting
When you use our VPS web hosting services, you'll never need to wait for more than one hour so as to get assistance for any kind of issue that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the tickets that you open through your billing Control Panel or emails which you send to our technical support team. In addition, we have local telephone numbers in a number of countries globally as well as a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the various means of communication, so no matter what your question or problem is, there will always be someone to help you out promptly. If you need assistance with third-party software, that you cannot deploy or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive quick support in general, let alone when you manage an entire server, so every single dedicated server that we supply features 24/7 support with one-hour reply time warranty whatever the problem. This service is free of charge for all the difficulties with the server or the software that was installed from our admins through the setup, so you'll be able to contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing section or you could send an email, and the actual response time for both rarely surpasses 30 minutes since we have admins available 24x7. If you want general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you could employ our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to include to your server package through the billing Control Panel.