A ticketing system is the most popular correspondence channel that web hosting companies offer to their clients. It’s most often part of the billing account and is the very best way to tackle an issue that requires a certain period of time to investigate or that needs to be forwarded to a server admin. Thus, all comments provided by either side will be stored in the same place in the event that somebody else wants to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which goes to say that you will have to log in and out of no less than 2 accounts in order to perform some operation or to reach the company’s customer support team. In case you desire to manage a number of domains and each one of them is hosted in a separate account, you will have to use even more accounts simultaneously. Also, it could take considerable time for the hosting provider to answer your tickets.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting services feature an integrated ticketing system, which is part of our in-house built Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will permit you to manage everything connected with the hosting service itself in one and the same location – payments, website files, e-mails, tickets, etc., eliminating the necessity to sign in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a couple of clicks without logging out of your Control Panel. During the process, you may pick a category and our system will present you with a number of help articles, which will supply you with more info and which may help you resolve any given problem even before you actually submit a ticket. We guarantee a ticket response time of no more than one hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was developed with one idea in mind – that you should be able to manage everything connected with your semi-dedicated server account in a single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a question or run into an obstacle, you can touch base with our client service staff instantaneously without needing to sign into a completely different interface. You can search through your web files or check different settings in your account while you post a new ticket or read the response to an old one. In case you have an enormous number of tickets and you’d like to track down a particular one, you can make use of the smart search option, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you obtain an answer in no more than 1 hour irrespective of the nature of your enquiry or problem.