A ticketing system is the most widespread communication medium that web hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to deal with a problem that requires a certain amount of time to investigate or that needs to be forwarded to a sysadmin. In this way, all responses added by either party will be kept in one and the same place in case somebody else wants to work on the problem in question and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which suggests that you will need to log in and out of at least two accounts to accomplish a specific operation or to get in touch with the hosting company’s support staff. If you’d like to manage several domains and each one is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Additionally, it could take a considerable amount of time for the provider to reply to your ticket request.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we are using for our Linux cloud website hosting services isn’t separate from the hosting account. It is included in our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you want with only a couple of clicks, without logging out of your hosting account. The ticketing system features a quick-search box, which will help you find virtually any trouble ticket that you have already submitted, if necessary. In addition, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to resolve a given problem before you actually send a ticket. The response time is maximum 1 hour, so you can get prompt assistance at any moment and if our support staff recommends that you should do something in your account, you can do it straight away without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was created with one aim in mind – that you should be able to manage everything connected to your account in one location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an enquiry or stumble upon an issue, you can contact our client care staff instantly without needing to use some other admin dashboard. You can browse through your files or check various settings in your account while sending a new ticket or reading the reply to an older one. If you’ve got many tickets and you want to find a particular one, you can use the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you will get a response in less than 60 minutes irrespective of the nature of your inquiry or problem.