Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our Linux cloud website hosting services isn’t separate from the hosting account. It is included in our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you want with only a couple of clicks, without logging out of your hosting account. The ticketing system features a quick-search box, which will help you find virtually any trouble ticket that you have already submitted, if necessary. In addition, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to resolve a given problem before you actually send a ticket. The response time is maximum 1 hour, so you can get prompt assistance at any moment and if our support staff recommends that you should do something in your account, you can do it straight away without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was created with one aim in mind – that you should be able to manage everything connected to your account in one location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an enquiry or stumble upon an issue, you can contact our client care staff instantly without needing to use some other admin dashboard. You can browse through your files or check various settings in your account while sending a new ticket or reading the reply to an older one. If you’ve got many tickets and you want to find a particular one, you can use the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you will get a response in less than 60 minutes irrespective of the nature of your inquiry or problem.