If you ever encounter a problem with your website and are unable to handle it yourself, ask the respective web hosting company’s customer care team to assist you to bring the website back online. A swift solution would be the most favorable scenario, but a lot of hosting companies reply within twenty four hours and even more, especially if you are working with a hosting reseller. Even if your problem can be fixed without much effort, your site may not function correctly or it may not be available whatsoever for a long period, so you may lose prospective customers as it is extremely unlikely that anyone would willingly revisit a site that’s inoperative. With this in mind, you need to make sure not only that you can touch base with your hosting company, but also that they can answer and assist you in a timely manner. If an application update does not proceed as planned or you erase something by chance, for instance, the website should be fixed speedily so as to prevent prolonged inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting around for hours, or even one whole day, to get an answer to an e-mail or a tech support ticket. Irrespective of when you get in touch with us, we’ll assist you within no more than one hour with any sales and technical inquiries you might have. The fact is, our actual reaction time almost never exceeds 20-30 minutes. As we are at your disposal night and day, you’ll always obtain help in a timely fashion and we understand how crucial this is in the electronic era. Soon after you contact us, we’ll answer your enquiries. If you bump into any technical difficulty, we’ll tackle it on your behalf, or we’ll provide you with all the needed information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we understand precisely how important it is to get prompt help, we guarantee that you’ll never need to wait around for more than 60 minutes to get a response to any trouble ticket that you send from your semi-dedicated server Control Panel. As it is, you’ll rarely need to wait around for more than twenty to thirty minutes and this is valid for any enquiry irrespective of its nature – billing, general or technical. Also, our client and technical support staff is working 24 hours a day, 7 days a week, which is the reason why even if you send a ticket during holidays, you will always get a fast reply, which will contain the answer to an enquiry, the solution to a problem or the information necessary to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never need to spend a day hanging around waiting for a reply like you would with other web hosting companies.