A 99.9% Server Uptime
Our cloud website hosting platform is based on a reliable, top–of–the–line hardware configuration and a strongly tweaked Linux version. This is why, irrespective of what your web site is, or how many web site visitors you’ve got, or even if there is a DoS assault, our web hosting servers will stay up and running and your websites will stay accessible online.
All Linux cloud website hosting services plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on premium–quality hardware components delivered by Juniper. Moreover, on each router, we have placed a firewall with an intricate algorithm that will sieve all fishy requests.
In this way, in each of our datacenters – in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center as well as in our Australia based data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Although we have given our best to lower all possible risks with our cloud hosting packages and irrespective of the fact that we offer first–rate support, there are instances when the customer is simply not content with what we have to offer. Or he needs to switch to a more powerful hosting service, such as a virtual private server or a dedicated hosting server.
That’s why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t content, you will get a reimbursement.
24/7 Technical Support
When you have a web hosting company, your customer service technicians are of crucial importance. That’s the reason why we have diligently handpicked a highly accomplished team of technical support engineers, each with lots of years of practice behind his back. Thanks to them, we offer 24x7 support with all our web hosting services.
And not just that, we offer a 1–hour response time guarantee. All support requests are answered within sixty minutes and our average response time is under twenty minutes!