Technical Support Channels
A 1–Hour Ticket Response Guarantee
We provide a one–hour response time guarantee for any ticket or e–mail that you send to our client service team. We’ll rapidly answer all common questions and forward the issue to our server administrators in case any further assistance is required. If you make use of our Optional Managed Services package, we will execute any of the included server management tasks at a time that has been discussed with you in advance.
A Top–Class Tech Support Service
- We’ll be online for you round–the–clock to reply to any questions that you may have regarding our Site Control Panel and any of the applications that we have preinstalled for you on the dedicated hosting server. If you also require support tackling server admin tasks, you can examine our Optional Managed Services package, which includes backup disk storage space, Operating System updates every week, server monitoring and restarting services, plus installation and troubleshooting procedures.
A User–Friendly Help Section
Our Site Control Panel is installed by default for every Linux dedicated hosting server. Among its functionalities is a rather handy integrated knowledge base that will guide you step by step on everything that you can do. Most instructional articles also video versions which demonstrate all the operations that you can carry out in a very illustrative way. You can find the educational articles and the video tutorials in the top right corner of each Site Control Panel section.