1 hour ticket response
We are devoted to providing a fast and proper response to every tech support ticket posted by a client. Our professional client care team members will examine your request and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, our average helpdesk ticket response time has proven to be 20 minutes.
An Excellent Client Support Service
Our help desk support team members possess considerable experience in the Linux cloud website hosting services sphere and are trained enough to offer a rapid answer to your problem. If, however, the issue at hand is not within the competence of a customer support engineer, the tech support ticket will be sent to a developer or administrator for additional investigation.
An Intuitive Help Section
To help you get a quick hint on how to use a given feature, we have integrated a truly intuitive Help section in the Site Control Panel. You can browse through a big selection of web hosting account management articles and website management articles, examine our F.A.Q. repository or check out our step–by–step video tutorials.