A 1–hour Ticket Response Guarantee
Each ticket you post to our customer assistance team will be answered in up to 60 minutes. The popular inquiries are going to be replied to right away. Yet, if the service request you have submitted requires aid from a licensed technician, we’ll forward the ticket to him and will notify you about the delay.
Expert Technical Help And Support Service
Our client assist staff will be online for you day and night to to reply to all assistance request tickets that you send to us. We offer technical assistance for all the packages that are pre–configured on your machine. These include our in–house created Site Control Panel, the preferred OS and also the server admin panel (with regards to the VPS type).
An Intuitive Help Section
Each section of the Site Control Panel that is offered at zero cost with your VPS provides you with an included knowledge base. You’ll find a range of descriptive how to articles and a range of step–by–step video classes that display all the normal web site maintenance tasks. You can use them by clicking on the Help or Video keys in the top right corner of each Control Panel section.